Privacy policy

Privacy Policy

Bikecraft is committed to protecting the privacy of our site visitors and customers. We will not disclose information about our customers to third parties under any circumstances. We do not send random marketing emails to personal email addresses (spam).

Your Consent
WE WILL NOT rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission. If you have purchased from our store, subscribed to one of our newsletters and entered any of our competitions, or advised us of your e-mail address, postal address or telephone number we may occasionally update you on news and special opportunities via e-mail or post.

Communication & Marketing
By registering with and providing Bikecraft with your email, postal address, and telephone number you consent to receive email communication from us about our latest products and special offers. Our emails will refer to your Bikecraft registration and the products and services we offer, that we think may be of interest to you.

Opting out of Communication
All Bikecraft customers have the option to opt-out of receiving marketing communications from us. If you do not wish to receive marketing (emails, postal) from us we recommend you either opt-out by clicking on the unsubscribe link in the email newsletter or by visiting the 'My Details' section in 'My Account' on the website (you can access 'My Account' once you register and login). Simply register/login to and remove the tick in ‘Receive our Newsletter’.

Site Statistics
We DO NOT disclose statistics about the number of visitors to our site or purchases made on the site to any third parties.

Checking your details
If you wish to verify the details you have submitted to Bikecraft you may do so by contacting us via the ‘Contact Us’ page. Our security procedures mean that we may request proof of identity before we reveal information. This proof of identity will take the form of your details and password submitted upon registration. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your computer to access your personal information.

What are Cookies?
A cookie is a small information file that is stored on your computer. If you have registered with us then your computer will store an identifying cookie which will save you time each time you re-visit, by remembering your registered email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent.

Website Security
We endeavour to make your online shopping experience as safe as shopping in a high street store. Our site currently uses advanced security software and encryption technology to ensure that your payment and personal details will remain secure. All credit card transactions are handled by PayPal, which uses state-of-the-art fraud prevention and the highest level of encryption commercially available.

Contacting us
We are always pleased to hear from our customers. We also appreciate the time you spend providing us with comments on our products and service - we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback on our products or service, please do not hesitate to let us know at - we are always happy to help and answer any questions you may have.